Terms of Service
These are the terms on which I provide bookkeeping services. If we have signed a separate engagement letter or you have accepted a written quote, that document takes precedence wherever the two differ.
1. Who you are dealing with
Ledger Room is the trading name of Annelli Deyzel, an independent bookkeeper trading as a sole proprietor from Saint Helena Bay, South Africa. Throughout these terms, “I” and “me” mean Ledger Room; “you” means the business engaging me.
Ledger Room is not a registered VAT vendor, so no VAT is added to any invoice.
2. What these terms cover
They cover both your use of this website and the bookkeeping services I provide. Using the site means accepting the parts that apply to it; engaging me for work means accepting all of it.
3. The services
The monthly fee covers the books, and is priced on transaction volume alone. It includes:
- Bank and card transactions captured and reconciled.
- Supplier and customer invoices captured and matched.
- A monthly summary of income and expenses.
- Your books closed each month.
- Management accounts — an income statement, balance sheet and cash flow summary, monthly or quarterly at your choice. The frequency is yours to set and does not change the fee; the two frequencies are alternatives rather than additions.
- A year-end pack prepared for your accountant — trial balance, supporting schedules and documentation assembled and handed over.
- Email support within one working day.
What counts as a transaction. One transaction is any line that has to be classified: a bank or card line, a supplier bill, a customer invoice, or a journal. Transfers between your own accounts count once, not twice. If a month runs over your included volume the overage rate for your tier applies, and I will tell you before it lands on an invoice, not after.
Payroll is the one add-on module. It is taken separately, charged separately, and may be started or ended on its own under clause 8:
- Payroll — monthly payroll runs, payslips, the calculation of PAYE, UIF and SDL, EMP201 monthly declarations, and both EMP501 employer reconciliations, prepared and filed on eFiling. Charged as a standing monthly fee plus a fee per payslip.
The included transaction volume, the overage rate and the payroll fee are those set out on the pricing section of this site. Above the highest published volume the fee is quoted individually rather than published. Work beyond what you have taken, including once-off catch-up work on historical books, is quoted separately before it starts.
I am a bookkeeper. Nothing I provide is an audit, an independent review, or a formal assurance engagement, and nothing on this website is accounting, tax or legal advice for your particular circumstances.
4. Fees and payment
The monthly fee and the payroll module are fixed amounts, payable monthly in advance. The fee for a month is due at the start of the month the work covers.
Where a month runs over your included transaction volume, the overage rate for your tier applies to the extra lines. I will tell you that it has happened, and what it comes to, before it appears on an invoice — an overage is never the first you hear of it.
Fees are not subject to VAT. Ledger Room is not a registered VAT vendor, so no VAT is added and none appears on your invoice. Should that change, you will have 60 days' notice.
Fees are reviewed each March. You will have at least 60 days' written notice of any change to your fee, whether at that review or at any other time. If a change does not suit you, you may end the engagement under clause 8.
If an invoice remains unpaid, I may pause work on your account until it is settled. I will tell you before I do that, not after.
5. What I need from you
The work depends on getting complete and accurate information in good time. You agree to:
- Give me the records, statements and documents I ask for, promptly enough that filing deadlines can be met.
- Make sure the information you give me is complete and accurate as far as you know.
- Provide the access described in clause 6.
- Answer queries that block a month from being closed.
You remain responsible for your own statutory obligations and for the underlying accuracy of your business records. Where a penalty or interest charge arises because information reached me late, was incomplete, or was incorrect, that cost is yours.
6. Access
I ask for read-only access to your bank feed and accounting file, and for your prior year's records. I do not ask for, and do not want, any access that would let me move money on your behalf.
Keep your own credentials secure and tell me promptly if access needs to be revoked.
7. Turnaround and working hours
For a new client, I aim to have the first month reconciled and closed within two weeks of receiving the access and records I need. Thereafter we settle into an agreed monthly rhythm.
I work Monday to Friday, 09:00 to 16:00, South African time, and answer email within one working day. I am one person rather than a firm, so occasional leave is a normal part of the arrangement; I will give you notice of it.
8. Ending the engagement
Either of us may end the engagement by giving one calendar month's written notice. Email counts as writing.
The payroll module may be ended on its own, on the same one calendar month's written notice, without ending the engagement — and added again later on the same footing. Ending the engagement ends it too.
Either of us may end it immediately if the other commits a serious breach that is not put right within 14 days of being asked in writing.
On termination, fees for work already done remain payable. I will return your records and give you a clean handover of your accounting file, and I will not hold your records hostage over a fee dispute.
9. Liability
I will carry out the work with reasonable skill and care.
I am not liable for loss arising from information that was given to me late, incompletely or incorrectly, nor for decisions you take based on figures you have not asked me to check.
Where I am liable, my total liability for any claim is limited to the fees you paid me in the three months before the event giving rise to it. Nothing in these terms limits liability for fraud, or for anything that cannot lawfully be limited.
10. Confidentiality and your information
I treat your financial information as confidential and will not share it with anyone except where you ask me to, or where the law requires it.
How I handle personal information, on this website and in the course of the work, is set out in the Privacy Policy.
11. This website
The content here is general information about the services, including indicative pricing. It is not an offer capable of acceptance, and it is not advice for your situation. I may change the site, including prices, at any time; a change to published pricing does not alter the fee of an existing client except under clause 4.
12. Governing law
These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.
13. Changes to these terms
I may update these terms from time to time. The date at the top shows when they last changed. For existing clients, a material change takes effect one calendar month after I tell you about it.
14. Getting hold of me
- annelli [at] ledgerroom [dot] pro
- Office
- oh-two-one double-oh-seven oh-four-two-eight
- Based in
- Saint Helena Bay, South Africa — serving clients remotely